Refund policy

We have a 10-day return policy, which means you must initiate your return request within 10 days of receiving your item (for online orders) or within 10 days of the purchase date (for in-person pop-up purchases).

For online orders, return requests must be submitted through our returns portal within the 10-day return window.

For in-person pop-up purchases, customers must contact us within 10 days of purchase and provide proof that the return shipment has been sent (tracking number or shipping receipt) within that same 10-day window in order to be eligible for a return.

Returns initiated or shipped after the applicable 10-day period will not be accepted.

Accessories Policy

All jewelry, waist chains, hats, and accessories are final sale and are not eligible for return or exchange.

Due to the nature of these items, Aura Marie Swim does not offer repairs or replacements for accessories.

If you believe your item arrived damaged or defective, you must contact us within 10 days of delivery (for online orders) or within 10 days of purchase (for in-person pop-up purchases) and provide photos of the issue for review.

If an issue is reported within the 10-day review period, any resolution will be determined at the sole discretion of Aura Marie Swim.

Aura Marie Swim is not responsible for damage resulting from normal wear, accidental damage, snagging, stretching, pulling, improper handling, loss, or damage occurring after purchase.

Issues reported outside of the 10-day review period will not be reviewed.

Eligibility Requirements

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and hygienic liners attached, and in its original packaging. 

For sanitary reasons, please try on swimwear OVER your undergarment.

We cannot accept returns of items that:

  • Show signs of wear
  • Have been washed or altered in any way
  • Have makeup stains, deodorant marks, perfume smells, or other indication of use

Please handle items with care during the fitting process — we truly appreciate your attention to detail.

To initiate a return, please access our self-serve returns portal here and follow instructions below:

Submit a return request

  • Click the profile icon in our store's menu, or use the link above to access the self-serve returns portal.
  • In the Email field, enter your email address and click Continue.
  • Open the email sent from our store and copy the six-digit verification code.
  • Return to the online store and enter the code.
  • Click Request return for the order you’d like to return.
  • If your order contains multiple items, select the item(s) you want to return.
  • Choose a return reason and add a note for our team.
  • Click Request return to submit.

If your return request is approved and requires shipping, you'll receive an email with instructions. Once we receive and inspect your item(s), a refund will be issued.

Important Notes:

  • Items sent back without first requesting a return will not be accepted.
  • Customers are responsible for return shipping costs. 
  • If you made a purchase at a pop-up event and cannot access the returns portal, please email us at info@auramarieswim.com to initiate your return.

You can always contact us for any return questions at info@auramarieswim.com.

Damages & Issues

Please inspect your order upon receipt and contact us within 10 days if you believe an item arrived defective, damaged, or if you received the wrong item. Please include photos so our team can review the issue.

Exchanges

We do not offer direct exchanges at this time.  
The fastest way to ensure you get what you want is to return your original purchase, and once the return is accepted and processed, place a new order for the desired item.

Refunds
We will notify you once we’ve received and inspected your return, and inform you of the refund status. If approved, your refund with be automatically processed to your original payment method within 10 business days.

As stated in our return policy, customers are responsible for return & re-shipping costs. 

Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@auramarieswim.com.