HELP / FAQS

If you have a question, please consult our list of frequently asked questions. If you have further inquiries, contact us for assistance.

Orders & shipping

When will my order ship?

Processing time: Orders are typically processed within 2–5 business days, Monday through Friday, excluding holidays.

United States: Delivery times vary based on the shipping method selected at checkout. Most orders arrive within 5–10 business days after shipment.

International: Delivery times vary based on the shipping method selected at checkout. Estimated delivery dates are displayed at checkout based on your destination and selected shipping method.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with your tracking number. Tracking updates may take several hours to appear as the carrier processes your shipment.

What is your return/exchange policy?

We accept returns within 10 days of delivery on eligible items that are unworn, unwashed, and in their original condition with all tags and hygienic liners attached.

Accessories, hats, and jewelry are final sale. For full details, please visit our Returns & Exchanges page.

Does Aura Marie Swim ship everywhere?

Yes. Aura Marie Swim ships to select countries worldwide.

Shipping rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority. These charges are the responsibility of the customer.

If you have any questions about international shipping, please contact us at info@auramarieswim.com.

Once an order has been shipped, delivery is the responsibility of the shipping carrier. If your package is delayed or appears lost, please contact us and we'll do our best to assist you.

How do I care for my swimsuit?

To help preserve the quality and longevity of your swimsuit, we recommend hand washing it in cold water after each wear. Lay flat to dry in the shade.

Do not bleach, wring, tumble dry, or iron.

Avoid contact with rough surfaces, excessive chlorine, hot tubs, and tanning oils, as these may affect the fabric, hardware, and color over time.

How do I find my perfect size?

Our swimwear is designed using U.S. sizing. We recommend referring to our Size Guide before placing your order.

If you're between sizes or would like personalized sizing advice, please email info@auramarieswim.com. We're always happy to help you find your best fit.

Account Info

Do I have to create an account?

No. You can check out as a guest without creating an account.

If you choose to create an account, you'll be able to view your order history and enjoy a faster checkout experience on future purchases.

How do I change my account password?

If you've forgotten your password, click Forgot password? on the login page and follow the instructions sent to your email to create a new password.